IT & Services
Service Dispatch
Optimise technician assignments to service tickets based on certification, location, and daily capacity.
Terminology
ResourceTechnician
TargetService Ticket
CapacityDaily Hours
Target SizeEst. Duration
Active Constraints
Capacity Control
No technician can exceed their daily hours.
Local Service Only
Match by location.
Technician Attributes
Certification text
Base City text
Service Ticket Attributes
Priority (1-5) number
Location text